Privacy policy

Privacy policy

Last updated: 10 November 2025

This Privacy Policy explains how Hello Mark, operated by ALUDOORS SYSTEMS INTERNATIONAL - FZCO, collects, uses, stores and protects your personal data when you use the website hello-mark.com.

By using the Website, you agree that your personal data will be processed in accordance with this Policy and with applicable regulations.

1. Data controller

The data controller for personal data collected via the Website is:

ALUDOORS SYSTEMS INTERNATIONAL FZCO

DSO–IFZA, IFZA Properties

Dubai Silicon Oasis

Dubai - United Arab Emirates

Commercial License Number: 49378

Phone: +971 58 983 2584
E-mail: contact@hello-mark.com

2. Personal data we collect

We may collect different categories of personal data about you, in particular:

2.1. Data you provide directly

  • First name, last name

  • Postal address (billing and delivery)

  • E-mail address

  • Phone number

  • Information related to your customer account (login, encrypted password)

  • Information needed to process your order (products selected, options, comments, etc.)

  • Content of messages you send via the contact form or by e-mail

2.2. Data collected automatically

When you browse the Website, certain data may be collected automatically:

  • Connection information (IP address, browser type, language, operating system)

  • Browsing data on the Website (pages visited, time spent, clicks, etc.)

  • Identifiers and data related to cookies and trackers (see our Cookie policy)

2.3. Transaction-related data

  • Order history

  • Amounts, currencies, payment method used

  • Payment status (successful, refused, pending)

  • Information necessary to track deliveries

We do not store your full bank card numbers: these are processed by our secure payment service provider.

3. Purposes of processing

Your personal data is processed for the following purposes:

  1. Order management and customer relationship

    • Creating and managing your customer account

    • Processing and tracking orders, deliveries and invoices

    • Managing after-sales service, returns and complaints

  2. Communication with you

    • Responding to your requests via contact form or e-mail

    • Sending information about your orders, deliveries or account

  3. Improvement of the Website and our services

    • Analysing traffic on the Website

    • Improving ergonomics, content and functionalities

    • Producing anonymised or aggregated statistics

  4. Marketing and prospecting (where applicable)

    • Sending information e-mails or commercial offers, where you have agreed to receive them when required

    • Measuring the performance of certain marketing campaigns

  5. Security and fraud prevention

    • Securing the Website and your accounts

    • Detecting and preventing potential fraudulent or abusive activities

  6. Legal and regulatory obligations

    • Complying with legal, accounting, tax or administrative obligations that may apply

4. Legal bases for processing

Depending on the case, the processing of your data is based on:

  • Performance of a contract: processing orders, delivery, invoicing, customer service, creation and management of your account.

  • Your consent: in particular for sending marketing communications where required, or for using certain cookies (advertising, analytics).

  • Legitimate interests of ALUDOORS SYSTEMS INTERNATIONAL FZCO: improving the Website, preventing fraud, protecting our rights, managing professional business relationships.

  • Compliance with legal obligations: storing certain data related to invoicing, accounting or regulatory requirements.

5. Recipients of the data

Your personal data may be accessed by:

  • internal teams of Hello Mark / ALUDOORS SYSTEMS INTERNATIONAL - FZCO (sales, logistics, accounting, customer support),

  • our technical service providers and partners involved in providing our services, such as:

    • secure payment providers,

    • hosting providers,

    • carriers / delivery services,

    • e-commerce platform providers, e-mailing or marketing tools.

These service providers generally act as processors and are bound by confidentiality and security obligations.

We do not sell your personal data to third parties.

6. Data retention period

Your personal data is stored for a limited period of time, corresponding to the purposes for which it is processed, for example:

  • Account and identity data: stored for as long as your account is active, then for a reasonable period after your last activity or in accordance with applicable regulations.

  • Order and billing data: stored for the time needed to process the order, then archived for the legal retention period (e.g. accounting obligations).

  • Data related to contact requests: stored for the time required to process your request, then for a limited period for follow-up purposes.

  • Marketing data (where applicable): stored until you withdraw your consent or until the end of a defined retention period.

  • Cookies: stored for variable periods depending on their nature (see Cookie policy).

After these periods, the data is deleted or anonymised.

7. Your rights

Subject to applicable regulations, you have the following rights regarding your personal data:

  • Right of access: obtain confirmation as to whether data concerning you is being processed and access such data.

  • Right to rectification: request the correction of inaccurate or incomplete data.

  • Right to erasure (in certain cases): request the deletion of your data when it is no longer necessary or when you withdraw your consent where consent was the legal basis.

  • Right to object: object, on legitimate grounds, to the processing of your data or to its use for direct marketing purposes.

  • Right to restriction of processing: request the temporary suspension of the processing of your data in certain situations.

  • Right to data portability (in certain cases): receive the data you have provided in a structured, commonly used and machine-readable format, or request that it be transmitted to another controller where technically feasible.

To exercise these rights, you can contact us at:

ALUDOORS SYSTEMS INTERNATIONAL - FZCO
E-mail: contact@hello-mark.com

We may ask you for additional information to verify your identity before responding to your request.

8. Data security

We implement reasonable technical and organisational measures to protect your personal data against:

  • loss,

  • unauthorised access,

  • disclosure,

  • alteration,

  • or destruction.

These measures include, in particular:

  • the use of secure connections (HTTPS / SSL) on the Website,

  • limiting access to data to authorised persons and service providers only,

  • protective measures at information system level.

However, no system is completely infallible, and we cannot guarantee absolute security.

9. Data transfers outside your country

Due to our location and the services we use, your data may be processed or hosted in countries different from your country of residence.

Where possible, we ensure that appropriate safeguards are in place with our service providers (for example, by including appropriate contractual clauses and security requirements), in accordance with applicable regulations.

10. Links to third-party websites

The Website may contain links to other websites operated by third parties.
We are not responsible for the content or privacy practices of such third-party websites.

We encourage you to review their privacy policies before providing them with personal data.

11. Cookies

For more information on the use of cookies and other trackers on the Website, please refer to our Cookie policy.

12. Updates to this Privacy policy

This Privacy Policy may be updated at any time, in particular in the event of:

  • changes to the Website or the services offered,

  • organisational changes,

  • amendments to applicable regulations.

The date of the last update appears at the top of this document.
We encourage you to consult this page regularly.

13. Contact

If you have any questions about this Privacy Policy or about how we process your personal data, you can contact us at:

ALUDOORS SYSTEMS INTERNATIONAL - FZCO
E-mail: contact@hello-mark.com

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