GENERAL TERMS AND CONDITIONS OF SALE (GTCS)
Last updated: 10 November 2025
1. Purpose
These General Terms and Conditions of Sale (hereinafter the “GTCS”) are intended to define the rights and obligations of the parties in connection with the sale of products offered by ALUDOORS SYSTEMS INTERNATIONAL - FZCO via the website hello-mark.com.
Any order placed on the Website implies full and unconditional acceptance of these GTCS by the customer.
2. Seller’s identity
The Website is operated by:
ALUDOORS SYSTEMS INTERNATIONAL FZCO
DSO–IFZA, IFZA Properties
Dubai Silicon Oasis
Dubai - United Arab Emirates
Commercial License Number: 49378
Phone: +971 58 983 2584
E-mail: contact@hello-mark.com
3. Scope of application
These GTCS apply to any order placed by a natural or legal person (hereinafter the “Customer”), whether acting as a consumer or as a professional, via the Website.
By confirming their order, the Customer acknowledges having read, understood and accepted these GTCS without reservation.
4. Products
The products offered for sale on the Website include in particular:
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Tools (screwdrivers, drills, power tools, etc.),
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Construction equipment (compressors, accessories, consumables, nails, fasteners, etc.),
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Safety gear and workwear (work clothing, safety shoes, gloves, high-visibility garments and other protective equipment).
The essential characteristics of the products (descriptions, photos, references, etc.) are presented on the Website.
The photographs are non-contractual and shall not engage the seller’s liability.
The seller reserves the right to modify the product range offered on the Website at any time.
5. Prices
The prices of the products are indicated on the Website in the currency displayed at the time of ordering (for example: AED or EUR), all taxes included where applicable, excluding delivery costs.
Delivery costs are indicated to the Customer before the final validation of the order.
The seller reserves the right to change prices at any time. However, products will be invoiced on the basis of the prices in force at the time the order is recorded.
6. Order
6.1. Ordering process
To place an order, the Customer must:
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Select the desired products and add them to the cart,
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Access the order summary,
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Check the details of the order and correct any errors,
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Confirm the order,
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Provide the information required for billing and delivery,
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Confirm the proposed delivery method,
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Choose the payment method,
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Finally confirm the order and proceed to payment.
The Customer is solely responsible for the accuracy and completeness of the information provided (contact details, address, etc.).
6.2. Order confirmation
After payment has been validated, the Customer receives an order confirmation e-mail summarising all the essential elements (products, prices, delivery charges, address, etc.).
The seller reserves the right to refuse any order in the event of:
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an existing dispute with the Customer,
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total or partial non-payment of a previous order,
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manifestly incorrect information provided by the Customer,
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an abnormal or suspicious order (unusually high quantities, etc.).
7. Payment
Payment for orders is made online, using the payment methods indicated on the Website (for example: bank card, secure online payment, etc.).
Payment is due immediately upon ordering. The order is considered final only after effective validation of the payment by the relevant payment institution.
If payment is refused by the bank or payment provider, the order will automatically be cancelled.
8. Payment security
Payments made on the Website are processed by a secure payment service provider. The Customer’s banking information is not stored by the seller.
The Customer undertakes to use only means of payment for which they are legally the holder or which they are authorised to use.
9. Delivery
9.1. Delivery areas
Products are delivered to the delivery address indicated by the Customer when placing the order.
The geographical delivery areas and any restrictions are specified on the Website or at the time of ordering.
9.2. Delivery times
Delivery times are indicated for information purposes at the time of ordering.
Any delivery delay shall not, except where otherwise required by mandatory law, give rise to the payment of damages.
9.3. Delivery costs
Delivery costs are specified to the Customer before the final validation of the order and may vary depending on:
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the place of delivery,
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the weight/volume of the products,
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the carrier selected.
10. Receipt of products
Upon receipt of the products, it is the Customer’s responsibility to:
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check the condition of the parcels,
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check that the products conform to the order,
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make any necessary reservations on the delivery note and with the carrier (damaged parcel, missing product, etc.).
Any anomaly observed on delivery must be reported to the seller as soon as possible, preferably with supporting photos.
11. Return right – Commercial withdrawal
Without prejudice to any statutory right of withdrawal that may be applicable in the Customer’s country of residence, Hello Mark may offer, on a commercial basis, a product return period of 14 days from receipt of the order, under the following conditions:
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products must be new, unused and in their original packaging,
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products must not have been worn, soiled, damaged or altered,
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certain products specifically indicated as “non-returnable” for hygiene or safety reasons cannot be returned.
Return costs are borne by the Customer, unless otherwise stated by the seller.
If the return is accepted, the Customer may, depending on the case, receive an exchange, a credit note or a refund, under the conditions specified by customer service.
12. Returns – Practical arrangements
Before any return, the Customer is invited to contact the seller at:
The seller will indicate the return procedure and the address to which the products should be sent.
No return will be accepted without clear identification of the order and the Customer.
13. Warranties
The products sold may benefit, where applicable, from statutory and/or commercial warranties, in accordance with the applicable regulations.
In the event of a defective or non-conforming product, the Customer must contact the seller within a reasonable time after discovering the defect, providing all supporting information (photos, description of the problem, etc.).
Depending on the case and the applicable regulations, the seller may offer:
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repair of the product,
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replacement of the product,
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or another appropriate solution.
14. Liability
The seller cannot be held liable for:
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any non-execution or improper execution of the contract attributable to the Customer (incorrect information, failure to follow instructions for use, etc.),
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any use of the products that does not comply with their normal intended purpose,
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indirect damage (loss of opportunity, loss of profit, etc.).
The Customer must comply with the safety instructions and user manuals of the products, in particular for tools and protective equipment.
15. Intellectual property
All elements of the Website (texts, images, logos, graphics, design, etc.) are protected by intellectual property rights and are the exclusive property of ALUDOORS SYSTEMS INTERNATIONAL - FZCO, unless otherwise stated.
Any reproduction or use of all or part of these elements without prior authorisation is strictly prohibited.
16. Personal data
Personal data collected in connection with an order is processed in accordance with the Privacy Policy available on the Website.
The Customer is invited to consult this policy to learn more about the details of data processing, its purposes and the Customer’s rights (access, rectification, deletion, etc.).
17. Cookies
The use of cookies and other trackers on the Website is described in the Cookie Policy and/or the Privacy Policy.
The Customer can set their cookie preferences in accordance with the information available on the Website.
18. Force majeure
The seller cannot be held liable for any delay or failure in performance resulting from a force majeure event or circumstances beyond its control (for example: natural disaster, conflict, strike, interruption of transport services, network outage, etc.).
In the event of such circumstances, the seller will inform the Customer as soon as reasonably possible.
19. Amendments to the GTCS
The seller reserves the right to amend these GTCS at any time.
The GTCS applicable are those in force at the time of the order, as accepted by the Customer.
20. Applicable law – Disputes
These GTCS are governed by the law applicable at the place of establishment of ALUDOORS SYSTEMS INTERNATIONAL - FZCO, without prejudice to any mandatory provisions that may apply in the Customer’s country of residence.
In the event of a dispute, the parties will endeavour to reach an amicable solution. Failing this, the dispute may be brought before the competent courts.