Cookie policy

Cookie policy

Last updated: 10 November 2025

This Cookie Policy explains how Hello Mark – operated by ALUDOORS SYSTEMS INTERNATIONAL - FZCO – uses cookies and other trackers on the website hello-mark.com (hereinafter the “Website”).

By continuing to browse the Website, and subject to your choices, cookies may be placed on your device (computer, tablet, smartphone, etc.).

1. What is a cookie?

A cookie is a small text file that is stored on your device when you visit a website.
It allows the site to recognise your device and remember certain information, for example:

  • your browsing preferences,

  • the content of your shopping cart,

  • your language settings,

  • audience measurement or advertising information.

Cookies do not identify you directly, but they may collect data related to your browsing.

2. What types of cookies do we use?

On hello-mark.com, several categories of cookies may be used:

2.1. Strictly necessary cookies

These cookies are essential for the proper functioning of the Website.
They allow, for example:

  • keeping your session open,

  • managing your shopping cart,

  • securing access to your account,

  • remembering certain technical choices.

Without these cookies, the Website cannot operate properly.
They are therefore placed without prior consent, but you can still block them via your browser settings (although this may affect the functioning of the Website).

2.2. Audience measurement (analytics) cookies

These cookies help us better understand the use of the Website and improve its performance.
They are used in particular to:

  • know how many visits the Website receives,

  • identify the most frequently visited pages,

  • detect possible navigation errors.

These cookies may be placed by web analytics tools.
They are used on the basis of your consent, where required by applicable regulations.

2.3. Advertising and marketing cookies

These cookies may be used to:

  • display more relevant advertisements,

  • measure the effectiveness of advertising campaigns,

  • limit the number of times the same advertisement is shown.

They may be placed by advertising partners (for example, advertising networks or remarketing platforms).

These cookies are only placed if you accept them via the cookie banner or consent settings.

2.4. Social network cookies

Share buttons or features linked to social networks (for example: “share”, “like” buttons, etc.) may generate cookies set by these social networks.

These networks may then identify the user and track their browsing on the Website if they are logged into their social network account.

The placement of these cookies is also subject to your consent.

3. Legal basis for the use of cookies

  • Strictly necessary cookies for the functioning of the Website are placed on the basis of the publisher’s legitimate interest.

  • Audience measurement, advertising and social network cookies are placed on the basis of your consent, where required.

You can withdraw or change your consent at any time in your browser settings and, where available, through the cookie management tools implemented on the Website.

4. Managing cookies

You have several options for managing cookies:

4.1. Via the Website’s cookie banner or preferences

On your first visit to the Website, a cookie banner may appear to inform you about the use of non-essential cookies and allow you to:

  • accept,

  • refuse,

  • or customise your cookie settings.

Where available, you may change your choices at any time via a link such as “Manage my cookies” (for example in the footer of the Website or within the Privacy Policy).

4.2. Via your browser settings

You can also configure your internet browser to:

  • accept all cookies,

  • refuse all cookies,

  • be notified when a cookie is placed,

  • regularly delete cookies already stored.

Settings are specific to each browser. You can check the relevant help pages, for example:

  • Chrome

  • Firefox

  • Safari

  • Edge

(Please refer to your browser’s help or documentation for detailed instructions.)

5. Retention period

Cookies are kept for a limited period, not exceeding the time necessary for the purposes for which they are used.

  • Strictly necessary cookies are kept for the duration of the session or for a limited technical period.

  • Cookies subject to consent (analytics, advertising, etc.) have a maximum lifespan in line with applicable regulations, after which they are deleted or anonymised.

6. Data collected through cookies

Cookies may collect information such as:

  • your device and browser type,

  • your IP address (which may be shortened/anonymised),

  • the pages visited and actions taken on the Website,

  • the date, time and duration of your visits,

  • your approximate location (country/city) based on your IP address.

This data may be used for the following purposes:

  • audience measurement,

  • improvement of the Website,

  • personalisation of content and/or advertising (if you have consented).

For more information on how we process your personal data, please refer to our Privacy Policy.

7. Updates to this Cookie policy

This Cookie Policy may be updated at any time, in particular in the event of:

  • changes to the Website,

  • changes to the tools we use,

  • changes to applicable regulations.

The date of the last update appears at the top of this document.
We invite you to review it regularly.

8. Contact

If you have any questions regarding cookies or how we use your data, you can contact us at:

ALUDOORS SYSTEMS INTERNATIONAL - FZCO
E-mail: contact@hello-mark.com

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